Shipping policy
Processing Time
Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays).
Estimated Delivery Times
Delivery times below are average estimates after dispatch:
- United States and Canada: 8 to 15 business days
- United Kingdom: 6 to 10 business days
- Australia and New Zealand: 8 to 14 business days
These are estimated transit times and may vary due to customs, carrier delays, weather, peak seasons, or local disruptions.
Shipping Rates
Shipping rates and available methods are displayed at checkout.
If free shipping is available, it will be clearly shown before payment.
Tracking
Once your order is shipped, you will receive a tracking confirmation by email at contact@jarbom.com.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by local authorities. These charges are the customer’s responsibility unless otherwise stated at checkout.
Delayed, Lost, or Stolen Packages
- Delays can occur for reasons outside our control (carrier, customs, weather).
- If tracking shows delivered but you did not receive your package, contact the carrier first, then email contact@jarbom.com.
- We will assist with carrier claims where possible.
Incorrect Address
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect or incomplete address information, additional reshipping fees may apply.
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